Terms of Service
Last updated: 9 August 2026
1. What you get
A dedicated phone number for a single celebration, active for 30 days from your event date (or from purchase if you don't give us a date). Guests can leave unlimited messages of up to three minutes each. After your window closes, we process the audio and email you a download link.
2. Payment and refunds
- $49 USD, one-time, charged at purchase through Stripe.
- If your number isn't live within one hour of purchase, you get a full refund.
- Before your event date, cancel for any reason for a full refund.
- After guests have started leaving messages, the service has largely been delivered, so refunds are at our discretion. In practice, if something went genuinely wrong, email us — we would rather refund you than argue.
3. Your recordings
You own the recordings left for you. We claim no rights over them beyond what is needed to store, process, and deliver them to you. We will not publish them, sell them, or use them to train machine learning models.
We keep your download link live for 90 days after delivery. Please save your own copies. We are not a backup service and cannot guarantee recovery after that window.
4. Acceptable use
You agree not to use the service to:
- Record anyone unlawfully, or in a way that violates local recording-consent law.
- Harass, threaten, or deceive anyone.
- Operate a business phone line, hotline, or any ongoing service. This is for events.
- Resell or sublicense the number.
We may suspend a line that is being used this way, without a refund.
5. Recording consent
Every caller hears a greeting and a beep before recording begins. You are responsible for how you distribute your number and for compliance with recording laws where your event takes place.
6. Service reliability
We depend on third parties, chiefly Twilio, for telephony. We work hard to keep your line up but cannot guarantee uninterrupted service, and we can't be responsible for a guest's own phone, signal, or carrier. If an outage on our side meaningfully damages your event, contact us and we will make it right.
7. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid us. We are not liable for indirect or consequential damages, including lost recordings. Some jurisdictions do not allow these limits, in which case they apply to the extent permitted.
8. Changes and termination
We may update these terms; material changes will be emailed to customers with an active event. We may terminate an account for a breach of section 4.
9. Contact
Questions about these terms: hello@well-wishes.com.