Privacy Policy
Last updated: 9 August 2026
Who we are
Well Wishes ("we", "us") operates well-wishes.com, an audio guestbook service. For privacy questions, email hello@well-wishes.com.
What we collect
From customers
- Your email address, so we can send your number and your recordings.
- Optional event details you give us: celebration name, date, and preferred area code.
- Payment confirmation from Stripe. We never see or store your card number.
From guests who call
- The audio recording they choose to leave.
- The calling phone number, call duration, and time of call.
Callers hear a greeting before recording begins and can hang up at any point without leaving anything. Recordings shorter than two seconds are discarded automatically.
How we use it
- To provision and operate your dedicated phone line.
- To store, restore, and deliver the recordings left for you.
- To send service email about your event. We do not send marketing email.
- To detect abuse and keep the service running.
Who we share it with
We use a small number of processors, each for one specific job:
- Twilio — provides the phone number and captures calls.
- Stripe — processes payment.
- Cloudflare — hosts the website, database, and audio storage.
- Resend — delivers transactional email.
- Auphonic — performs audio restoration on recordings.
We do not sell personal information, and we do not share recordings with anyone beyond the processors above and the customer who owns the guestbook.
How long we keep it
- Recordings: retained for 90 days after delivery, then deleted.
- Phone numbers: released back to the carrier once your event closes.
- Order records: retained as long as required for tax and accounting.
Want your recordings deleted sooner? Email us and we will remove them, usually the same day.
Security
Your dashboard is protected by a long, randomly generated link rather than a password, so there is no account to be breached. That link is the key to your recordings — treat it like a password and avoid posting it publicly. All traffic is encrypted in transit, and audio is stored in access-controlled object storage.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to certain processing. Email hello@well-wishes.com and we will respond within 30 days. Guests who left a message may also ask us to delete their recording.
Recording consent
Some jurisdictions require that everyone on a call knows it is being recorded. Every caller hears a greeting and a beep before recording starts, which is how we meet that requirement. As the customer, you are responsible for how you share your number and for complying with local law where your event takes place.
Children
The service is not directed at children under 13, and we do not knowingly collect their information. Children may of course leave a message at a family celebration with a parent present; that recording belongs to the customer, and we will delete it on request.
Changes
If we change this policy materially, we will email customers with an active event.